Shipping policy

At Airsunboya, we are committed to providing clear and transparent shipping information so customers know what to expect when placing an order.

Please review this Shipping Policy before completing your purchase.

Where We Ship

We currently provide shipping services to customers within the United States.

Shipping availability for your specific address will be shown during checkout. Please make sure your shipping address and contact information are complete and accurate before submitting your order.

Order Processing Time

Orders are generally processed within:

1–3 business days

after your order and payment have been successfully confirmed.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

Order processing may include payment verification, order review, product preparation, and packaging before your order is handed over to the shipping carrier.

Please note that order processing time is separate from shipping transit time.

Estimated Shipping Time

After your order has been processed and shipped, estimated delivery typically takes:

7–12 business days

The estimated total timeframe from placing your order to receiving it is therefore generally:

8–15 business days

Estimated timeframe:

Processing Time: 1–3 business days
Shipping Time: 7–12 business days
Estimated Total Delivery Time: 8–15 business days

Delivery timeframes are estimates and may occasionally vary due to the destination, carrier operations, weather conditions, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Customers will have an opportunity to review the applicable shipping cost, taxes, discounts, and total order amount before submitting payment.

If Airsunboya offers free shipping or another shipping promotion, the applicable terms and eligibility requirements will be displayed on our website or during checkout.

Order Confirmation

After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully to make sure your order details and shipping information are correct.

If you notice an error, please contact us at info@airsunboya.com as soon as possible.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may not become active immediately after the shipping confirmation is sent. Please allow time for the shipping carrier to receive and scan the package into its tracking system.

You can use the provided tracking information to follow the progress of your shipment.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting your order, please verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

  • Telephone number and other requested contact information

If you discover an address error after placing your order, contact us at info@airsunboya.com as soon as possible.

We will make reasonable efforts to assist you. However, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delivery Delays

Although we aim to have orders delivered within the estimated timeframe, occasional delays may occur.

Possible causes of delivery delays include:

  • Severe weather

  • Carrier service disruptions

  • High seasonal shipping volumes

  • U.S. federal holidays

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Other circumstances outside our reasonable control

If your shipment is significantly delayed, please contact our customer service team and provide your order number so we can review the available tracking information and assist you.

Packages Marked as Delivered

If tracking information indicates that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location

  • Check with other members of your household

  • Check with neighbors when appropriate

  • Check with your building manager, front desk, or reception area when applicable

  • Verify that the shipping address on your order is correct

  • Contact the shipping carrier for additional delivery information

If you still cannot locate the package, please contact us at info@airsunboya.com with your order number and tracking information so we can assist you with the next steps.

Lost Packages

If your tracking information indicates that a shipment may have been lost in transit, please contact us.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Please include your order number when contacting us so we can locate your order efficiently.

Damaged Packages or Products

Please inspect your order promptly after delivery.

If your package or product arrives damaged, contact us at info@airsunboya.com as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product

  • Photographs of the shipping packaging when applicable

Our customer service team will review the information and provide the appropriate next steps.

Incorrect Items

If you receive a product that is different from what you ordered, please contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the item received.

We will review the issue and provide appropriate instructions.

Multiple Packages

In some circumstances, an order containing multiple products may be shipped in more than one package.

Separate packages may have different tracking numbers and may arrive on different dates.

If you receive only part of your order, please review all available shipping and tracking information before contacting our customer service team.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

Returns

Shipping and delivery terms are separate from our return requirements.

Eligible merchandise may be returned within 30 days of delivery, subject to the eligibility and condition requirements stated in our Return Policy.

Please review our Return Policy for complete information regarding return procedures, return shipping costs, damaged or incorrect products, and refund processing.

Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Airsunboya

Address:
4773 S Ireland St
Aurora, CO 80015
United States

Phone:
+1 970-306-6970

Email:
info@airsunboya.com