Refund policy

We want you to be satisfied with your purchase from Airsunboya. If your purchase does not meet your expectations, eligible items may be returned in accordance with the terms below.

Please review this Return Policy carefully before requesting a return.

30-Day Return Period

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, merchandise must be in the same condition in which it was received. Returned items must be unworn, unused, unwashed, unaltered, and undamaged, with original tags and packaging included where applicable.

A receipt, order confirmation, or other proof of purchase is required.

How to Start a Return

To request a return, please contact our customer service team at:

info@airsunboya.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for your return

• Photographs if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send merchandise back without contacting us first. Returns sent without authorization or to an incorrect address may not be accepted or processed.

Return Shipping Costs

For returns due to personal preference, incorrect size selection, fit, color preference, change of mind, or other reasons not caused by an error on our part, the customer is responsible for applicable return shipping costs.

If you receive an item that is damaged, defective, or incorrect due to an error by Airsunboya, please contact us before returning the item. If the issue is confirmed, Airsunboya will be responsible for the applicable return shipping cost.

Original shipping charges are non-refundable unless the return results from an error on our part or otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.

Return Condition Requirements

To be eligible for a return, merchandise must meet the following requirements:

• The return request is made within the applicable 30-day return period

• The item has not been worn or used

• The item has not been washed

• The item has not been altered

• The item is free from stains, odors, makeup, deodorant, perfume, or other signs of wear

• Original tags remain attached where applicable

• Original packaging and included accessories are returned where applicable

Items that do not meet these requirements may not qualify for a refund.

Shoes

Shoes must be returned unworn and in their original condition, including the original shoe packaging where applicable.

Shoes with signs of outdoor wear, damaged soles, stains, or other evidence of use may not be eligible for return.

When returning footwear, please protect the original shoe box or packaging. Do not use the original shoe box itself as the shipping container.

Accessories

Eligible accessories must be returned unused, undamaged, and with their original packaging and tags where applicable.

For hygiene reasons, certain accessories may not be eligible for return after they have been opened, worn, or used. Any product-specific return restrictions will be disclosed where applicable.

Non-Returnable Items

Certain merchandise may not be eligible for return for hygiene, safety, or other applicable reasons.

Non-returnable items may include:

• Gift cards

• Products specifically marked Final Sale

• Items that have been worn, washed, used, altered, or damaged after delivery

• Items missing required original tags or packaging

• Hygiene-sensitive products that cannot reasonably be accepted after opening or use

Any additional product-specific return restrictions will be disclosed on the applicable product page or at the time of purchase where relevant.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at info@airsunboya.com as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs showing the product and the problem

• Photographs of the packaging when applicable

We will review the information and provide an appropriate resolution.

Please contact us before returning a damaged, defective, or incorrect product.

Exchanges

Product availability may change, so we cannot guarantee that a particular size, color, style, or product will remain available for a direct exchange.

If you would like a different size, color, or product, please contact our customer service team.

If a direct exchange is unavailable, you may return an eligible item in accordance with this Return Policy and place a new order for the desired product.

Refunds

Once your returned merchandise is received, it will be inspected to determine whether it meets our return requirements.

If your return is approved, the applicable refund will be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for an approved refund to be processed after the returned merchandise has been received and inspected.

After a refund has been issued, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not yet received it, please allow the processing time required by your financial institution or payment provider.

You may also contact your bank, card issuer, or payment provider for additional information.

If you still have questions about your refund, please contact us at info@airsunboya.com.

Order Cancellations

If you need to request an order cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, cancellation cannot be guaranteed once an order has entered processing or has been shipped.

If your order has already shipped, you may request a return after receiving it, subject to the eligibility requirements of this Return Policy.

Contact Us

If you have questions about a return, refund, exchange, or product issue, please contact us:

Airsunboya

Address:
4773 S Ireland St
Aurora, CO 80015
United States

Phone:
+1 970-306-6970

Email:
info@airsunboya.com